We know that the COVID-19 Coronavirus may be affecting your ability to return your purchase/order in the usual time limits. Don't worry!
We have extended our normal returns policy to 90 days to help. This policy applies to all items purchased, whether full-priced, promotion or sale, so there's no rush.
We know it may be difficult for you to get to a returns location during the current lock-down, so any order can be returned within 90 days of the date you received your order.
Please return your item to our Consumer Returns Address, please clearly state your full name, order number on the return parcel:
Apex Athlete Series Consumer Returns
STATSports Group Limited
4 Greenbank Industrial Estate
Warrenpoint Road, Newry
Co. Down, BT34 2PF
N.Ireland
International Customers will need to pay return postage, unless the item they received was incorrect and/or faulty. We always recommend using a trusted postal service that can provide a proof of postage.
In the unlikely event the item you received is incorrect for any reason- please get in touch via email with our customer care team: athleteseries@statsports.com
Our refund policy is that once we have received the Apex Athlete Series back within its warranty period it will then be processed through our QA testing. A full or partial refund will then be accessed and processed based on these results. Refunds will only be refunded through the payment method you used to make the purchase.
Please keep these helpful tips in mind while returning your product
- Each return is on a case by case basis. There are no additional shipping costs involved for returning a package on agreement with STATSports Customer Service at athleteseries@statsports.com. In case packages need to be returned from a single order at separate occasions, additional shipping costs will apply to you.
- The product(s) should be returned with all of the original packaging. The returned order(s) must be complete, including all original components such as packaging, manuals, accessories, Apex Vest*, USB Micro Charger Cable.
- *If the returns package is not complete or the Apex Vest is returned used, it will result in a deduction of the refunded order.
- If the returned product shows signs of damage, it will not be processed for a refund.
Vest /Baselayer Exchanges
My vest doesn’t fit me. Can I return and select a different size?
Please note that your vest should be a tight fit.
You have up to 90 days to exchange your vest for a new size from date of purchase.
Your vest must not be worn or damaged and must be in it's original packaging.
Vests that wish to be exchanged can be returned to our return address at the cost of the customer.
Please clearly reference your full name, order number and the new size of vest you wish to receive when contacting customer service and on the return parcel.
Our return address for Vest exchanges:
Apex Athlete Series Consumer Returns
STATSports Group Limited
4 Greenbank Industrial Estate
Warrenpoint Road, Newry
Co. Down, BT34 2PF
N.Ireland
It’s not possible for us to refund or exchange vests over the 90 day time frame or if vests have been worn.
For more details on vest exchanges please contact our customer care team athleteseries@statsports.com
Amazon Purchases
If you’ve purchased your item through Amazon please use the Buyer-Seller messaging as the method for communicating with us on Amazon.
For Amazon FBA orders, Amazon provides fulfillment and customer service.
If you wish to contact Amazon customer support, please contact:
— U.S. and Canada: 1-888-280-4331
— International: 1-206-922-0880
We think we have it covered in terms of returns and exchanges, but if you still have questions that need answering, get in touch with our customer care team athleteseries@statsports.com