How do I report an issue? To report an issue please submit a ticket through this link: Contact us Enter in your details of the issue. We will respond to your query as soon as possible. Related articles My Tracker won’t connect, how do I fix this? My answer is not here in the FAQ section. Where can I contact your customer service team? Can I get a refund / or exchange my Tracker? What do I need to do to allow my Tracker to pick up GPS? How do I pair my Tracker to my phone?