STATSports Academy

Getting Started

• I've received my STATSports Tracker and Performance Vest, where can I download the STATSports Academy App?
• How do I pair my Tracker to my phone and the STATSports Academy app?
• How do I record/track a session?
• How do I sync my session?
• What do I need to do to allow my Tracker to pick up GPS?
• What should I do if I don't get a verification email?

General

• Can I use my Tracker during matches?
• Do I have to pay a subscription fee to use my Tracker?
• What is the difference between the Tracker and the Professional / Elite Sonra and Sonra Lite products?
• Do I need an internet connection to use the app?
• Do I need to purchase the Tracker in order to record data or can I just purchase the vest?
• What sports can I use the Tracker for?

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Drills Library

• How do I access the Drills Library?
• What type of guided coaching content is available in the Drills Library?
• What are Masterclasses?
• What are Drills?
• What are Plans?

Session Planner & Calendar

• What is the Session Planner?
• What is the Calendar and how do I use it?
• How do I use the STATSports AI Coach to create a session?
• How do I create my own session with the Session Planner?

Understanding Your Session

• What are typical Intensity Strain and RPE scores during a training week?
• How do I edit a synced session?
• Why is it important for me to edit my session start and end times?
• How do I delete a session?
• What metrics does the Tracker measure?

Profile & Settings

• How do I change my sport in the app?
• How do I personalise my Tracker?
• What does Sprint Entry Speed mean and how do I change it?
• How do I change my Distance/Speed unit of measurement?

Joining A Squad - Sonra Lite Player-Led

• I’m a player, what is the Sonra Lite Player-Led and how does it affect me?
• How do I join a squad?
• Can I sync a session and not share it with my coach?

GPS Tracker

• Is the Tracker waterproof?
• Charging before First Use & Battery Life
• Can I use my Tracker in contact sport?
• Is the Tracker more accurate than my GPS Sports watch?
• Can I use my Tracker indoors?
• How accurate is the Tracker compared against other wearable trackers or watches?

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Vest

• Is the vest machine washable?
• Does the vest need to worn over or under your t-shirt?
• STATSports Vest and Women's Sports Bra size guidance

Heart Rate

• How do I configure my Scosche BLE Heart Rate Monitor?
• How do I use my STATSports Heart Rate Monitor with my Tracker?
• Does my tracker measure heart rate?

Payment Options

• What different payment options can I use?

Shipping / Delivery

• International shipping – Customs duties and taxes
• Where do you deliver to?
• When will I receive my order confirmation?
• How long does it take to deliver?
• How can I track my order?

Refunds / Exchanges

• Website order returns address - UK and Europe
• Website order returns address - USA and Rest of World
• Amazon Order
• Website order - returns form
• How long will my warranty last?
• My vest doesn’t fit me. Can I return and select a different size?

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Additional Support

• My answer is not here in the FAQ section. Where can I contact your customer service team?
• How do I report an issue?
• Grip Socks Size Guide and Care Instructions
• I need an Invoice for my Purchase – How can I request one?
• What should I do if my Tracker always says "DOWNLOAD"?
• I've lost my Tracker

Apex Athlete Series users

• I have the Apex Athlete Series app, will my session data be transferred to the STATSports Academy app?