Support Center
APEX Athlete Series
APEX Coach Series
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General
- Does the new Apex Live Apple Watch App work with my Athlete Series Pod?
- How long will it take before the Athlete Series data can start informing my decisions/performance?
- What mobile devices are compatible with Apex Athlete Series?
- How old do you have to be to use APEX Athlete Series?
- Do I need an internet connection to use Apex Athlete Series?
- Can I use APEX Athlete Series during matches?
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Getting Started
- How to acquire accurate GPS lock on first usage or after an extended period of non-usage and ensure optimal data accuracy?
- Where can I find the 4-digit code on the Apex Pod to allow pairing?
- Getting Started (Creating an account)
- How do I pair my pod to my phone?
- How do I record/track a session?
- How do I record a live workout/session?
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Syncing
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Understanding your session
- Glossary of Metrics
- How do I delete a session?
- Why should I edit my session?
- How do I edit a synced session?
- What can I view in the mapping section?
- What is the 5-minute breakdown?
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Profile & Settings
- How do I change my Distance Unit?
- How do I change my Speed Unit?
- What is Academy Data and how do I set it?
- What is Community Data and how do I set it?
- What is Pro Rating, Pro Data and how do I set it?
- What does Sprint Entry Speed mean and how do I change it?
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Leagues
- How do I remove myself from a league?
- How do I remove a user from a league?
- What are the differences between Leagues and Leaderboards?
- How do I create a league?
- How do I add users to my league?
- How do I receive notifications if I get added to a new league?
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Squads
- How do I sync/share a session that the coach has created?
- How do I sync/share an unscheduled session with my coach?
- Can I sync a session and not share it with my coach?
- How do I re-join a squad?
- How do I leave a squad?
- How do I join a squad?
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GPS Pod/Tracker
- My Pod has disconnected/won’t connect, how do I fix this?
- How can I factory reset my pod?
- How do I turn the Pod on and off?
- What are the pod features?
- Can I use my pod indoors?
- What is the accuracy and reliability of the technology?
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Vest
- Does the vest need to worn over or under your t-shirt?
- Is the vest machine washable?
- What color is the vest available in?
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Heart Rate
- Does APEX Athlete Series measure heart rate?
- Whats the main difference between the Scosche Rhythm+ Heart Rate Monitor and the STATSports Magnetic Heart Rate Monitor?
- What’s included with the STATSports Magnetic Heart Rate Monitor?
- Specifications of the STATSports Magnetic Heart Rate Monitor
- How do I configure and use my STATSports Magnetic Heart Rate Monitor with Apex Athlete Series?
- How do I configure my Scosche BLE Heart Rate Monitor?
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Payment Options
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Shipping/Delivery
- Does Customs/Tax duty apply to Apex Athlete Series?
- How long does it take to deliver?
- How can I track my order?
- Where do you deliver to?
- Is there a delivery cost?
- When will I receive my order confirmation?
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Refunds/Exchanges
- How does COVID-19 (Coronavirus) affect the return of my purchase/order?
- Amazon Order
- Can I get a refund / or exchange my pod?
- How long does it take to receive a refund?
- How long will my warranty last?
- My vest doesn’t fit me. Can I return and select a different size?
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Support
- How do I report an issue?
- My answer is not here in the FAQ section. Where can I contact your customer service team?
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General
- If a player gets injured or leaves my squad, can I re-use their Pod?
- Do I need an internet connection to use Apex Coach Series?
- Does the Apex Coach Series work on a computer?
- I want to keep all the Pods centrally and charge them myself, how do I do this?
- How do I use the Charging Hub to charge these Pods?
- What devices and operating systems are compatible for running Apex Coach Series?
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Getting Started
- Is there a tutorial in Apex Coach Series?
- How do I download the Apex Coach Series?
- I’ve forgotten my password, how do I reset it?
- How do I create a Coach Series account?
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Squad
- How do I create a new squad?
- What happens if the Admin deletes the squad by accident?
- How many players can I have in a squad?
- How do I change a player’s initials on the charts?
- How do I switch to view a different squad?
- How do I leave a squad?
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Session
- How do I add a session?
- How do I remind my players to sync their data?
- How do I view upcoming sessions?
- How do I merge a session?
- How do I view my top 5 performers for each metric?
- How do I compare a player with another player (Personal Best, Academy, Pro players)?
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Settings
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