Support Center
APEX Athlete Series
-
General
- What mobile devices are compatible with Apex Athlete Series?
- How old do you have to be to use APEX Athlete Series?
- Can I use APEX Athlete Series during matches?
- How long will it take before the Athlete Series data can start informing my decisions/performance?
- What is the Apex Athlete Series?
- When did the Apex Athlete Series product launch?
-
Getting started
- Getting Started (Creating an account)
- How do I pair my pod to my phone?
- How do I record/track a session?
- How do I record a live workout/session?
- Do I have to carry my phone with me in order to record a session?
- How do I download the APEX Athlete Series App?
-
Syncing
- How do I sync my session?
- How long will my data be stored on my Pod before I sync?
- Can I log/sync data when I’m offline?
-
Understanding your session
- Glossary
- What metrics does APEX Athlete Series Product track?
- What does APEX Athlete Series measure?
-
Profile & Settings
- What does Sprint Entry Speed mean and how do I change it?
- How do I change the name of my Pod?
- How do I upload my profile image in the app?
- How do I reset my password in the app?
- How do I change my sport in the app?
- Is there a certain number of times to attempt logging in before my account may be locked?
-
Leagues
- How do I create a league?
- How do I add users to my league?
- How do I receive notifications if I get added to a new league?
- How do I delete a league?
-
GPS Pod/Tracker
- How can I factory reset my pod?
- How do I turn the Pod on and off?
- What are the pod features?
- Can I use my pod indoors?
- What is the accuracy and reliability of the technology?
- Is the APEX Athlete Series Pod safe for heavy contact sport?
-
Vest
- Does the vest need to worn over or under your t-shirt?
- Is the vest machine washable?
- What color is the vest available in?
-
Heart Rate
- Does APEX Athlete Series measure heart rate?
- Whats the main difference between the Scosche Rhythm+ Heart Rate Monitor and the STATSports Magnetic Heart Rate Monitor?
- What’s included with the STATSports Magnetic Heart Rate Monitor?
- Specifications of the STATSports Magnetic Heart Rate Monitor
- How can I configure my STATSports Magnetic Heart Rate Monitor to the Apex Athlete Series?
- How do I use the STATSports Magnetic Heart Rate Monitor?
-
Payment Options
See All Articles -
Shipping/Delivery
- How long does it take to deliver?
- How can I track my order?
- Where do you deliver to?
- Is there a delivery cost?
- When will I receive my order confirmation?
- What are the delivery options available to me?
-
Refunds/Exchanges
- Can I get a refund / or exchange my pod?
- How long does it take to receive a refund?
- How long will my warranty last?
- My vest doesn’t fit me. Can I return and select a different size?
-
Support
- How do I report an issue?
- My answer is not here in the FAQ section. Where can I contact your customer service team?