Support Center
Want to get in touch with Customer Support? Contact us
APEX Athlete Series
APEX Coach Series
-
General
- What metrics can I measure using Apex Athlete Series?
- Do I have to pay a subscription fee to use my Tracker ?
- What third-party applications does Apex Athlete Series currently integrate with?
- What mobile devices are compatible with the app?
- How old do you have to be to use the app?
- Do I need an internet connection to use the app?
-
Getting Started
- What do I need to do to allow my Tracker to pick up GPS?
- How do I pair my Tracker to my phone?
- Where can I find the 4-digit code on the Tracker to allow pairing?
- How do I record/track a session?
- How do I record a live workout/session?
- How do I sync my session?
-
Understanding your session
- What metrics does the Tracker measure?
- How do I delete a session?
- Why is it important for me to edit my session start and end times?
- How do I edit a synced session?
- How are Personal Bests set?
- What are typical Intensity and Strain scores during a training week?
-
Profile & Settings
- How do I change my Distance/Speed unit of measurement?
- What is Academy Data and how do I set it?
- What is Community Data?
- What is Pro Benchmark and how do I set it?
- What does Sprint Entry Speed mean and how do I change it?
- How do I personalise the name of my Tracker?
-
Teams
- How do I create a team?
- How do I add users to my Team?
- What are the differences between Teams and Leaderboards?
- How do I remove myself from a Team?
- How do I remove a user from a Team?
- How do I delete a Team?
-
Apex Coach Series Connect (Squads)
- How do I sync/share a session with my coach?
- Can I sync a session and not share it with my coach?
- How do I join a squad?
- How do I leave a squad?
- What is Apex Coach Series Connect?
- I’m a player, what is the Apex Coach Series and how does it affect me?
-
GPS Tracker
- How do I unpair my Tracker from my account?
- My Tracker won’t connect, how do I fix this?
- How accurate is the Tracker compared against other wearable trackers or watches?
- Can I use my Tracker indoors?
- Is the Tracker more accurate than my GPS Sports watch?
- Can I use my Tracker in contact sport?
-
Vest
- Vest and Ladies Seamless Sports Bra size guidance
- Does the vest need to worn over or under your t-shirt?
- Is the vest machine washable?
-
Heart Rate
- Does my tracker measure heart rate?
- How do I use my STATSports Heart Rate Monitor with my Tracker?
- How do I configure my Scosche BLE Heart Rate Monitor?
-
Payment Options
See All Articles -
Shipping/Delivery
- How can I track my order?
- How long does it take to deliver?
- When will I receive my order confirmation?
- Where do you deliver to?
- Does Customs/Tax duty apply to the Tracker?
- Is there a delivery cost?
-
Refunds/Exchanges
- Tracker Returns Slip
- Amazon Order
- Can I get a refund / or exchange my Tracker?
- How long does it take to receive a refund?
- How long will my warranty last?
- My vest doesn’t fit me. Can I return and select a different size?
-
Support
- I've lost my Tracker
- How do I report an issue?
- My answer is not here in the FAQ section. Where can I contact your customer service team?
-
General
- If a player gets injured or leaves my squad, can I re-use their Pod?
- Do I need an internet connection to use Apex Coach Series?
- Can I access the Apex Coach Series App via Web browser?
- I want to keep all the Pods centrally and charge them myself, how do I do this?
- How do I use the Charging Hub to charge these Pods?
- What devices and operating systems are compatible for running Apex Coach Series?
-
Getting Started
- Is there a tutorial in Apex Coach Series?
- How do I download the Apex Coach Series?
- I’ve forgotten my password, how do I reset it?
- How do I create a Coach Series account?
-
Squad
- How do I create a new squad?
- What happens if the Admin deletes the squad by accident?
- How many players can I have in a squad?
- How do I change a player’s initials on the charts?
- How do I switch to view a different squad?
- How do I leave a squad?
-
Session
- How do I add a session?
- How do I remind my players to sync their data?
- How do I view upcoming sessions?
- How do I merge a session?
- How do I view my top 5 performers for each metric?
- How do I compare a player with another player (Personal Best, Academy, Pro players)?
-
Settings
See All Articles