APEX Athlete Series

General

• What metrics can I measure using Apex Athlete Series?
• Do I have to pay a subscription fee to use my Tracker ?
• What third-party applications does Apex Athlete Series currently integrate with?
• What mobile devices are compatible with the app?
• How old do you have to be to use the app?
• Do I need an internet connection to use the app?

See all 11 articles

Getting Started

• What do I need to do to allow my Tracker to pick up GPS?
• How do I pair my Tracker to my phone?
• Where can I find the 4-digit code on the Tracker to allow pairing?
• How do I record/track a session?
• How do I record a live workout/session?
• How do I sync my session?

Understanding your session

• What metrics does the Tracker measure?
• How do I delete a session?
• Why is it important for me to edit my session start and end times?
• How do I edit a synced session?
• How are Personal Bests set?
• What are typical Intensity and Strain scores during a training week?

Profile & Settings

• How do I change my Distance/Speed unit of measurement?
• What is Academy Data and how do I set it?
• What is Community Data?
• What is Pro Benchmark and how do I set it?
• What does Sprint Entry Speed mean and how do I change it?
• How do I personalise the name of my Tracker?

See all 7 articles

Teams

• How do I create a team?
• How do I add users to my Team?
• What are the differences between Teams and Leaderboards?
• How do I remove myself from a Team?
• How do I remove a user from a Team?
• How do I delete a Team?

Apex Coach Series Connect (Squads)

• How do I sync/share a session with my coach?
• Can I sync a session and not share it with my coach?
• How do I join a squad?
• How do I leave a squad?
• What is Apex Coach Series Connect?
• I’m a player, what is the Apex Coach Series and how does it affect me?

GPS Tracker

• How do I unpair my Tracker from my account?
• My Tracker won’t connect, how do I fix this? 
• How accurate is the Tracker compared against other wearable trackers or watches?
• Can I use my Tracker indoors?
• Is the Tracker more accurate than my GPS Sports watch?
• Can I use my Tracker in contact sport?

See all 8 articles

Vest

• Vest and Ladies Seamless Sports Bra size guidance
• Does the vest need to worn over or under your t-shirt?
• Is the vest machine washable?

Heart Rate

• Does my tracker measure heart rate?
• How do I use my STATSports Heart Rate Monitor with my Tracker?
• How do I configure my Scosche BLE Heart Rate Monitor?

Payment Options

• What different payment options can I use?

Shipping/Delivery

• How can I track my order?
• How long does it take to deliver?
• When will I receive my order confirmation?
• Where do you deliver to?
• Does Customs/Tax duty apply to the Tracker?
• Is there a delivery cost?

See all 8 articles

Refunds/Exchanges

• Tracker Returns Slip
• Amazon Order
• Can I get a refund / or exchange my Tracker?
• How long does it take to receive a refund?
• How long will my warranty last?
• My vest doesn’t fit me. Can I return and select a different size?

Support

• I've lost my Tracker
• How do I report an issue?
• My answer is not here in the FAQ section. Where can I contact your customer service team?