APEX Athlete Series
General
- Does the new Apex Live Apple Watch App work with my Athlete Series Pod?
- How long will it take before the Athlete Series data can start informing my decisions/performance?
- What mobile devices are compatible with Apex Athlete Series?
- How old do you have to be to use APEX Athlete Series?
- Do I need an internet connection to use Apex Athlete Series?
- Can I use APEX Athlete Series during matches?
Getting Started
- How to acquire accurate GPS lock on first usage or after an extended period of non-usage and ensure optimal data accuracy?
- Where can I find the 4-digit code on the Apex Pod to allow pairing?
- Getting Started (Creating an account)
- How do I pair my pod to my phone?
- How do I record/track a session?
- How do I record a live workout/session?
Syncing
Understanding your session
- Glossary
- How do I delete a session?
- Why should I edit my session?
- How do I edit a synced session?
- What can I view in the mapping section?
- What is the 5-minute breakdown?
Profile & Settings
- How do I change my Distance Unit?
- How do I change my Speed Unit?
- What is Academy Data and how do I set it?
- What is Community Data and how do I set it?
- What is Pro Rating, Pro Data and how do I set it?
- What does Sprint Entry Speed mean and how do I change it?
Leagues
- How do I remove myself from a league?
- How do I remove a user from a league?
- What are the differences between Leagues and Leaderboards?
- How do I create a league?
- How do I add users to my league?
- How do I receive notifications if I get added to a new league?
Squads
- How do I sync/share a session that the coach has created?
- How do I sync/share an unscheduled session with my coach?
- Can I sync a session and not share it with my coach?
- How do I re-join a squad?
- How do I leave a squad?
- How do I join a squad?
GPS Pod/Tracker
- How do I forget my pod within the Apex Athlete Series App?
- My Pod has disconnected/won’t connect, how do I fix this?
- How accurate is the Apex pod compared against other trackers?
- How do I turn the Pod on and off?
- What are the pod features?
- Can I use my pod indoors?
Vest
Heart Rate
- Does APEX Athlete Series measure heart rate?
- Whats the main difference between the Scosche Rhythm+ Heart Rate Monitor and the STATSports Magnetic Heart Rate Monitor?
- What’s included with the STATSports Magnetic Heart Rate Monitor?
- Specifications of the STATSports Magnetic Heart Rate Monitor
- How do I configure and use my STATSports Magnetic Heart Rate Monitor with Apex Athlete Series?
- How do I configure my Scosche BLE Heart Rate Monitor?
Payment Options
Shipping/Delivery
- Does Customs/Tax duty apply to Apex Athlete Series?
- How long does it take to deliver?
- How can I track my order?
- Where do you deliver to?
- Is there a delivery cost?
- When will I receive my order confirmation?
Refunds/Exchanges
- Apex Athlete Series Returns Slip
- How does COVID-19 (Coronavirus) affect the return of my purchase/order?
- Amazon Order
- Can I get a refund / or exchange my pod?
- How long does it take to receive a refund?
- How long will my warranty last?