APEX Athlete Series
General
- What mobile devices are compatible with the app?
- How old do you have to be to use the app?
- Do I need an internet connection to use the app?
- Can I use my Tracker during matches?
- What sports can I use the Tracker for?
- Do I need to purchase the Tracker in order to record data or can I just purchase the vest?
Getting Started
Understanding your session
Profile & Settings
- How do I change my Distance/Speed unit of measurement?
- What is Academy Data and how do I set it?
- What is Community Data?
- What is Pro Benchmark and how do I set it?
- What does Sprint Entry Speed mean and how do I change it?
- How do I personalise the name of my Tracker?
Teams
Apex Coach Series Connect (Squads)
GPS Tracker
- How do I unpair my Tracker from my account?
- My Tracker won’t connect, how do I fix this?
- How accurate is the Tracker compared against other wearable trackers or watches?
- Can I use my Tracker indoors?
- Is the Tracker more accurate than my GPS Sports watch?
- Can I use my Tracker in contact sport?
Vest
Heart Rate
Payment Options
Shipping/Delivery
- Does Customs/Tax duty apply to the Tracker?
- How long does it take to deliver?
- How can I track my order?
- Where do you deliver to?
- Is there a delivery cost?
- When will I receive my order confirmation?
Refunds/Exchanges
- Tracker Returns Slip
- How does COVID-19 (Coronavirus) affect the return of my purchase/order?
- Amazon Order
- Can I get a refund / or exchange my Tracker?
- How long does it take to receive a refund?
- How long will my warranty last?